Email Status Codes

Record Validation is able to validate email address upon insert or update, in batch, and via our Apex & Rest API. Learn more about how RV validates your email.

Email validation options

Record Validation is able to validate an email address based on any entry point in Salesforce. 

- Email validation upon insert/update
- Email validation in batch
- Email validation via Apex API
- Email validation via Rest API


Record Validation status codes for Email

After validating an email address, Record Validation returns a status code, description, and advice. 


Status Code Description Advice 
304 Email is correct, but recognized as a disposable address.

Disposable emails are temporary accounts used to avoid using a real personal account during a sign-up process. Common providers of disposable emails include Mailinator, Guerilla Mail, AirMail, and 10 Minute Mail. These emails are fake or temporary emails. We advise not to send any emails to this address. 
Amber
310 Email is correct, but recognized as a spam-trap.

A spam-trap is a honeypot used to collect spam. Spam-traps are usually e-mail addresses that are created not for communication, but rather to lure spam. We advise not to send any emails to this address. 
Amber
311 Email is correct, but email server has a catch-all policy.

This is also known as an “catch-all”. This is a domain-wide setting where all emails on this domain will be reported as a catch-all. There is no definitive way to determine whether this email is valid or invalid. 

If you have a dedicated email server with your own IPs, catch all emails may be safe for sending dependent on the overall health of your list.

If you use a third party email provider that requires a bounce rate below 4%, these emails are not safe for sending.
Amber
312 Email is correct and confirmed as a real user.

A valid email address has been verified as a real email that is currently accepting mail. These emails exist and have been verified for safe sending.
Green
313 Email is correct, but can’t be associated with a particular person.

Role-based email addresses (like admin@, help@, sales@, leads@) are email addresses that are not associated with a particular person, but rather with a company, department, position or group of recipients.They are not generally intended for personal use, as they typically include a distribution list of recipients.
Green
314 Email is correct, recognized as a real user with a free email domain.

A valid free email address has been verified as a real email that is currently accepting mail. These emails exist and have been verified for safe sending.
Green
350 Email is incorrect.

This address is incorrect due to a syntax error. It is not an email address. 
Red
352 Email is correct, but verified as invalid (bounce).

An invalid email address has been verified as a bad recipient address that does not exist or is not accepting mail. Invalid emails will result in a bounce.
Red
353 Email is correct, but mail servers can’t be reached at this time.

We are unable to definitively determine this email’s status. This email appears to be OK, however the domain and/or server is not responding to our requests. This may be due to an issue with their internal network or expired domain names. Unknown addresses are checked up to 3 times before this result code is given.

If you have a dedicated email server with your own IPs, unknown emails are normally safe for sending.

If you use a third party email provider that requires a bounce rate below 4%, these emails are not safe for sending.
Amber


Store status code in a custom field

It's possible to store the status code that we return for an email address in a custom field on the record. This allows you to build custom reports based on the validation statusses of your email addresses. Learn more.

 

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